Special Delivery If you’ve got an urgent or valuable item, choose Special Delivery™ 9.00am for guaranteed next day delivery before 9.00am. Our 9.00am guarantee Because we know how important your package is, we guarantee we’ll deliver your Special Delivery™ 9.00am item before 9.00am the next working day or we’ll refund your money. This guarantee does not apply if: •We were unable to deliver the item because there was no-one to sign for your item •

The delivery address is in an area of the UK where we do not guarantee next day delivery •We do not guarantee the delivery time for items to an address for which a person has paid for our redirection services. The item will be forwarded to the new address using Special Delivery but the money back guarantee does not apply. Available six days a week You can use Special Delivery™ Next Day from Monday to Friday, except bank holidays or public holidays.

If you need your item sent over the weekend, you can also arrange a guaranteed Saturday Delivery available at just £2 extra per item. Guaranteed Saturday Delivery Available for a small surcharge ($2 extra per item) from Post Offices throughout the UK. Mail an item on a Friday and we can guarantee next day delivery even though it’s a Saturday. Items sent to the following business types are excluded from the Saturday Guarantee: Banks, Building Societies, Travel Agents, Jewellers and Post Office Branches. Flexible size and weight limits You can use Special Delivery™ 9.00am to send items weighing up to 2kg. If your item is over 2kg, try using Special Delivery™ Next Day instead.

The maximum dimensions of a rectangular item are 610mm x 460mm x 460mm, and the maximum length of a rolled item is 900mm. If you’re sending rolled items please also note that the length plus twice the diameter of your item must not exceed 1040mm Covered for up to $50 When you use Special Delivery™ 9.00am you can claim compensation up to £50 or the value of the item, whichever is the lower. If the item is more valuable you can buy additional compensation cover up for up to £2,500. You can claim compensation for late delivery in writing within 14 days of posting. Remember to include your proof of purchase receipt. You can also claim compensation for loss or damage in writing within 12 months of posting, as long as you include your proof of purchase receipt